Our commitments

We have published a number of commitments to support our long-term goal of Creating Shared Value. They cover nutrition, health and wellness, rural development and responsible sourcing, water, environmental sustainability, our people, human rights and compliance.

The commitments make it possible for stakeholders to hold us accountable, encouraging us to seek and achieve continuous improvement in our nutrition, water, rural development, sustainability and compliance performance.

  • Commitment How Objective Status in Canada
    Reduce sodium (salt) in our products Nestlé Policy on Sodium (Salt) (2005, updated 2014) based on WHO recommendations By 2016 – We will further reduce salt content by 10% in products that do not meet the Nestlé Nutritional Foundation (NF) criteria, ensuring gradual salt reduction even in more challenging areas of our product portfolio.
    In addition, Nestlé Canada is committed to meeting the sodium reduction targets put forth by Health Canada in their Guidance to Food Industry on Reducing Sodium in Processed Foods.
    Product renovation plans in place to achieve 10% sodium reduction per serving by volume across our portfolio in products that do not meet NF by end of 2016.

    End of 2015 achievements:
    - 17% reduction in Frozen Food division
    - 13% reduction in Ice Cream division

    - 98% of Nestle Canada's products meet Health Canada's Maximum Sodium Targets (excluding Import Specialty and Nestlé Professional) with 62% of our imported products meeting the targets.
    Reduce sugars in our products Nestlé Policy on Sugars (2007, updated 2014) based on WHO recommendations By 2016 – We will further reduce sugar content by 10% in products that do not meet the Nestlé Nutritional Foundation criteria to ensure continual improvement even in more challenging areas of our product portfolio. Product renovation plans in place to achieve 10% sugar reduction per serving  by volume across our portfolio in products that do not meet NF by end of 2016.

    End of 2015 achievements:
    - 8% reduction in Confectionery division
    - 5.5% reduction in Ice Cream division
    Reduce saturated fats and remove trans fats in our products Nestlé Policy on Saturated Fats (2009, updated 2014) based on WHO recommendations

    Nestlé Policy on Trans Fats (2003, updated 2014) based on WHO recommendations

    By 2016 – We will further reduce saturated fats by 10% in products that do not meet the Nestlé Nutritional Foundation (NF) criteria.  
    By 2016 – We will remove trans fat originating from partially hydrogenated oils (PHOs) from all our foods and beverages. 
    Product renovation plans in place to achieve 10% saturated fat  reduction per serving  by volume across our portfolio in products that do not meet NF by end of 2016.

    End of 2015 achievements:
    - 8% reduction in Confectionery division
    - 5.5% reduction in Ice Cream division
    - 99% of products do not contain trans fat originating from partially hydrogenated oils with plans to achieve 100% by end of 2016
    Deliver nutrition information and advice on all our labels
    Nestlé Standard on Nutrition/Guideline Daily Amount (GDA) Labelling (2006, updated 2013)
    By 2016 – All our relevant food and beverage products worldwide will have Guideline Daily Amount (GDA)-based labels on front of pack to inform consumers about nutritional content. By the end of 2015, 65% of our products carry the GDA for calories on front of pack.
    Provide Portion Guidance for consumers
    Nestlé Portion Guidance initiative

    Nestlé ‘Portion Books’ issued for product categories per Zone

    Making the right size and frequency of consumption as intuitive as possible (launched 2011). 
    By 2015 – Provide Portion Guidance on all children’s and family products to encourage healthier portion consumption.

    By 2016 – Promote healthy portion consumption by deploying our Portion Guidance program on 100% of our children’s and family products, and complement it with guidance in our recipe websites and nutrition education programs.
    By the end of 2015, 54% of our kids and all family products carry Portion Guidance messages, with the remaining products (Nestea and Carnation Hot Chocolate) to introduce new labeling at the end of 2016.
    Promote healthy diets and lifestyles, including physical activity
    Nestlé Healthy Kids Global Program (launched 2009): teaching school children about healthy diets and active lifestyles,
    in partnership with expert stakeholders.
    By 2015 – Nestlé Healthy Kids Global Program will be ongoing in 80 countries to improve the nutrition, health and wellness of children around the world.

    By 2018 – We commit to maintaining existing Healthy Kids Programs, while measuring their impact on children based on five globally defined goals. 
    In 2014, Nestlé Canada launched the Healthy Kids Quest in partnership with the Canada Agriculture and Food Museum, as well as key government agencies including Health Canada. Healthy Kids Quest targets teachers of students in grades 1 to 3 across Canada with a cross- curriculum program based  on Canada's Food Guide and focused on developing good habits early. 

    By end of 2015, 2,100 downloads of resources and 80+ teachers enrolled in the program.
    Promote healthy hydration as part of a healthy lifestyle
    Gather medical evidence and raise awareness about the essential role of hydration for health, with a special focus on children (launched 2010). 

    Water Education for Teachers (Project WET) Healthy Hydration modules.

    Nestlé Healthy Kids Global Program.
    By 2015 – Further collaborate with governments, NGOs, academics, and industry worldwide to provide a better understanding of the benefits of water as key to healthy hydration.

    By 2015 – Define a Healthy Hydration Roadmap that will drive our strategy and performance as of 2016 and beyond.
    Nestlé Waters Canada is is now a funding partner of Project WET in Ontario. The mission of Project WET (Water Education for Teachers) is to reach children, parents, teachers and community members to promote water education and empower action to solve water-related issues. 

    The multi-year funding will support the Canada-wide introduction of the new French Projet WET instructional materials in Francophone and French Immersion schools starting in the 2016- 2017 academic year.
    Provide education programs for good nutrition and feeding practices Nestlé Nutrition Institute (NNI) leads programs and services for healthcare professionals focused on the first 1,000 days of life, from conception to the second birthday.

    Provide nutrition education for parents and caregivers on the importance of the first 1,000 days. This includes maternal nutrition during pregnancy and the promotion of breastfeeding as the best start in life.

    Start Healthy Stay Healthy – our interactive, science-based education program.
    Ongoing - Offer nutrition education services and programs for healthcare professionals addressing global under- and over-nutrition problems.

    Ongoing - Provide nutrition education for parents and caregivers on the importance of the first 1,000 days, including maternal nutrition during pregnancy, and promoting breastfeeding as the best start in life.

    By 2015 - Nestlé Nutrition Institute (NNI) online professional education will be available in over 20 markets worldwide.

    By 2015 – Nestlé Start Healthy Stay Healthy will reach over 5 million mothers and caregivers worldwide with multi-lingual online nutrition education services.

    By 2016 - Nestlé Start Healthy Stay Healthy will reach over 10 million mothers and caregivers worldwide with nutrition education.

    By 2017 –  Through a global website and 12 country-specific sites in 10 languages, the Nestlé Nutrition Institute’s (NNI) online professional education will be available in over 50 countries.
    The Nestlé Maternal and Infant Nutrition team will continue to promote the Nestlé Nutritional Institute to Health Care Professionals as a credible, up-to-date and unbiased resource for learning.
    Ensure responsible marketing communication to children
    Marketing to Children Policy (2008, updated 2016)
    By 2015 - Implement a strengthened Nestlé Marketing Communication to Children Policy.

    By 2017 – In support of the implementation of the Nestlé Marketing Communication to Children Policy, we will roll out a targeted training for our marketing teams globally.
    Nestlé Canada implemented our Global strengthened Marketing Communication Children's Policy effective Jan 1, 2016 and participated in the strengthening of the Canadian Children's Food and Beverage Advertising Initiative through the development of one common set of nutrition criteria for foods advertised to children.
    Market breast-milk substitutes responsibly Compliance with the WHO Code as implemented by national governments and the Nestlé Policy and Instructions for Implementation of the WHO Code.  

    Independent third parties to verify and validate our policies and practices.
    Ongoing – Continue to strengthen our practices to ensure the Nestlé Nutrition business consistently meets the FTSE4Good Index BMS criteria.

    Ongoing – As part of our ongoing efforts to promote good nutrition in the first 1,000 days of life and support breastfeeding, report publicly on our progress regarding the responsible marketing of breast-milk substitutes.

    By 2015 – Continue to strengthen our practices to ensure both Nestlé Infant Nutrition and Wyeth Infant Nutrition consistently meet the FTSE4Good Index BMS criteria.
    Throughout our marketing materials, we continue to support Health Canada's recommendation to breastfeed exclusively for six months and recommend continued breastfeeding, after the introduction of complementary food, for up to two years and beyond.

    Provide breastfeeding information through printed materials and website.

    Notes:

    Children’s products are defined as products for which 50% or more consumers are below 12 years of age, or are designed for or perceived as being designed for this age group.

    The Nestlé Nutritional Foundation criteria are based on nutrition science and public health dietary recommendations, such as those of the World Health Organization and other global or local authorities. Our products are evaluated against these criteria, using the Nestlé Nutritional Profiling System, which determines their nutritional value and whether they achieve the Nestlé Nutritional Foundation.

    The WHO salt target is no more than 5 g of salt per person, per day, by 2025.

    Teenagers’ products are defined as products for which 50% or more consumers are below 18 years of age and within this, more teens than children.

    Relevant food and beverage products are defined as those with significant everyday usage, by humans (not pets), that deliver calories and have sufficient pack surface to feature a GDA label.

    Family products are defined as products for which more than 20% but less than 50% of consumers are below 18 years of age.

  • Commitment How Objective Status in Canada
    Implement responsible sourcing in our supply chain


    Nestlé Supplier Code 

    Nestlé Responsible Sourcing and Traceability Program

    Partnerships with third parties


    By 2015 – To both improve and demonstrate compliance with the Nestlé Supplier Code, and complete 10 000 Responsible Sourcing audits, 70% of them with full compliance.
     
    By 2015 – 40% of the volumes of the 12 priority categories (palm oil, soya, sugar, pulp and paper, coffee, cocoa, dairy, fish and seafood, shea, vanilla, hazelnuts, and meat, poultry and eggs) to be traceable.

    By 2016 - For Tier 1 suppliers, cover 50% of the total volume sourced from from Responsible Sourcing Guideline audited Tier 1 suppliers, with 70% compliance.

    By 2016 - For upstream, 50% of the volume of our 12 priority categories to be traceable
    On a North American level we have conducted audits for our 12 priority categories.

    2015 totals:
    - COMPLETED: 522 audits in 2015, 115% of target 
    - COMPLIANT: 514 audits in 2015, 260% of target – some of the audits that became compliant in 2015 may have been conducted in 2014, but corrective actions were not closed until 2015

    3-year totals:
    - COMPLETED: 1,419 vs. target of 1,350
    - COMPLIANT: 1,275 vs target of 945
    Roll out the Nestlé Cocoa Plan with cocoa farmers
    By enabling farmers to run profitable farms and eliminating child labour while developing a sustainable supply chain for Nestlé cocoa.

    The Nestlé Cocoa Plan covers Côte d’Ivoire, Ghana, Ecuador, Venezuela, Mexico, Brazil and Indonesia.
    By 2015 – Source 100,000 tonnes of cocoa through the Nestlé Cocoa Plan and complete our school building program to build 40 schools in four years.

    By 2016 – Source 130,000 tonnes of cocoa through the Nestlé Cocoa Plan and complete the roll-out of our Child Labour Monitoring and Remediation System to identify child labour in all Nestlé Cocoa Plan co-operatives in Côte d’Ivoire.

    By 2017 – Source 150,000 tonnes of cocoa through the Nestlé Cocoa Plan.

    By 2018 - Source 175,000 tonnes of cocoa through the Nestlé Cocoa Plan.
    - 100% of our Cocoa Production at our Sterling Road plant is coming from Nestlé's Cocoa Plan.
    - 100% of all Cocoa produced in Canada will achieve same standard by mid-2016
    Continuously improve our green coffee supply chain Focus on sustainable consumption, production and manufacturing. 

    Membership of Common Code for Coffee Community (4C) Partnership with Rainforest Alliance
    By 2015 – To improve the sustainability of the Nescafé supply chain, source 180,000 tonnes of coffee from Farmer Connect, all of which are compliant with 4C’s baseline sustainability standard.

    By 2020 – Nescafé to improve the quality, quantity and sustainability of its coffee supply chain by distributing 220 million coffee plantlets.  

    By 2020 – Nescafé to source 90 000 tonnes of coffee that is compliant with the Sustainable Agriculture Network principles. 

    By 2020 – Source 100% of the coffee for Nespresso’s permanent range through its AAA Sustainable QualityTM Program on coffee sourcing, and improve farmer social welfare.
    All the Nescafé products we source from the US contains 100% 4C verified coffee beans (4C = Common Code of the Coffee Community). 

    Notes:

    Farmer Connect is our programme for direct sourcing from farmers, through which we commit to the local sourcing of raw materials, offering technical assistance and ensuring co-operation to meet the highest sourcing standards.

    4C is the Common Code for the Coffee Community (4C) Association is a multi-stakeholder group with members across trade and industry, producers, civil society and companies active in the coffee supply chain.

  • Commitment How Objective Status in Canada
    Work to achieve water efficiency and sustainability across our operations
    The Nestlé Commitment on Water Stewardship
    By 2015 – Reduce direct water withdrawals per tonne of product in every product category to achieve an overall reduction of 40% versus 2005.

    By 2015 – Establish and implement detailed guidelines on human rights to water and sanitation due diligence.

    By 2016 – Define water stewardship initiatives and start implementation in five high-priority locations.

    By 2016 – Implement water savings projects in 100% of high-priority manufacturing facilities.

    By 2016 – Carry out 45 new water resources reviews in selected manufacturing facilities, and all greenfield sites.

    By 2020 – Reduce direct water withdrawals per tonne of product in every product category to achieve an overall reduction of 35% versus 2010.  

    By 2020 - Implement detailed guidelines on human rights to water and sanitation due diligence in all Nestlé Markets. 
    From 2010 to 2015, we have reduced our water usage by seven percent in our factories. 

    We continue to look into solutions to reach our -35% target by 2020.
    Advocate for effective water policies and stewardship  The Nestlé Commitment on Water Stewardship By 2016 - continue to build the 2030 Water Resources Group Public Private Partnership by adding 2 more countries per year and further develop and publicize the Global Catalogue on Good Practices. 

    By 2016 – Support the launch of CEO Water Mandate Guidance for Companies on Respecting the Human Rights to Water and Sanitation and pilot test the Guide in our water due diligence in selected markets. 

    By 2016 – Support the World Business Council for Sustainable Development (WBCSD) to achieve 50 signatories of WASH Pledge. 

    By 2016
    – Initiate the roll out process of the Alliance for Water Stewardship’s “International Water Stewardship Standard” by implementing it in at least 5 locations.

    By 2016 – Work with the Sustainable Agriculture Initiative Platform (SAI) and Sustainable Food Lab (SFL) to implement the “Water Risk Assessment and Mitigation” collaboration initiative in at least 1 sourcing area of agriculture raw materials.
    All groundwater users, whether private, commercial or municipal, manage their groundwater-drawing sustainably across Canada and, in particular, in those sub-watersheds where Nestlé Waters Canada has operations.

    Treat the water we discharge effectively
    The Nestlé Commitment on Water Stewardship

    Nestlé Environmental Requirements
    By 2016 – Implement new Nestlé Environmental Requirements for water quality and effluent discharge in all factories.
    We have implemented new Nestlé Environmental Requirements for water quality and effluent discharge in all factories or will implement them by end 2016.
  • Commitment How Objective Status in Canada
    Improve resource efficiency in our operations The Nestlé Policy on Environmental Sustainability

    Nestlé Environmental Management System

    The Nestlé Commitment on Food Waste
    By 2015 –  Reduce energy consumption per tonne of product in every product category to achieve an overall reduction of 25% versus 2005.

    By 2015 – Achieve zero waste for disposal in 10% of our factories. 

    By 2020 – Achieve zero waste for disposal in our sites.  

    See our objective for reducing water withdrawals in our operations [in the Water chapter]
    Our chocolate factory in Toronto, our ice cream factory in London, Ontario as well as our Nestlé Professional factory in Trenton, Ontario are now Zero Waste for disposal.
    Improve the environmental performance of our packaging
    The Nestlé Policy on Environmental Sustainability

    Nestlé Environmental Management System 

    Ecodesign for Sustainable Product Development and Introduction (EcodEX).
    By 2017 - Continue to systematically analyze and optimize our packaging portfolio, avoiding the use of at least 100,000 tonnes of packaging material from 2015 to 2017.
    Packaging team continues to look for ways to remove greenhouse gas emissions from the value chain through better designs, lighter packaging and better utilization of freight, while maintaining product freshness and structural integrity.
    Assess and optimize the environmental impact of our products
    The Nestlé Policy on Environmental Sustainability

    Sustainability by Design Programme

    Sustainability by Design Network

    Ecodesign tool EcodEX covering the entire  
    value chain.

    Life-Cycle Assessment (LCA)

    Nestlé Sustainability Category Profiles
    By 2017 – Identify, update and address the sustainability hotspots for 15 product categories. 

    By 2017 -  Further enlarge the scope of our database on agricultural raw materials used in EcodEx.
    In 2016, we will identify environmental "hot spots" for 3 strategic brands using both EcodEx and existing Life Cycle Analysis inventory.
    Provide climate change leadership
    The Nestlé Policy on Environmental Sustainability

    Nestlé Commitment on Climate Change
    By 2015 – Reduce our direct greenhouse gas emissions per tonne of product by 35% versus 2005, resulting in an absolute reduction of greenhouse gas emissions.

    By 2015 – All of our new ice-cream chest freezers will use natural refrigerants.

    By 2016 – All our new ice cream chest, upright and island freezers will use natural refrigerants.  

    By 2016 – Expand the use of natural refrigerants, which do not harm the ozone layer and have a negligible impact on climate change, in our industrial refrigeration systems. 

    By 2017
    – All our new refrigerated trucks will use natural refrigerants.  

    By 2020 – All new proprietary cold beverages dispensers of Nestlé Professional will use natural refrigerants

    By 2020 – Reduce greenhouse gas emissions (scope 1+2) per tonne of product in every product category to achieve an overall reduction of 35% in our manufacturing operations versus 2010. 

    By 2020 – Reduce greenhouse gas emissions per tonne of product by 10% in our distribution operations versus 2014. 
     
    By 2020 – Reduce greenhouse gas emissions per tonne of product by 10% in the 100 major warehouses we use versus 2014.
    In 2016, Nestlé Canada Inc. factories are focusing on ways to reduce greenhouse gas emissions as we work towards a 35% reduction by 2020.  
    Preserve natural capital, including forests The Nestlé Policy on Environmental Sustainability

    The Nestlé Responsible Sourcing Guideline

    The Nestlé Commitment on Responsible Use of Materials from Agricultural Origins

    Sustainability by Design Programme

    Sustainability by Design Network

    New Ecodesign tool EcodEX covering the entire value chain

    Life-Cycle Assessment (LCA)
    By 2015 – Improvement programs are taking place for all factories adjacent to Important Water Areas* to reduce our impacts on the surrounding area.

    By 2015
    – 30% of the volume of our 12 priority categories of raw materials has been assessed against our Responsible Sourcing Guideline requirements and
    is compliant, or improvement plans to preserve natural capital are ongoing.

    By 2016 - 40% of the volume of our 12 key commodities volumes has been assessed against our Responsible Sourcing Guideline requirements and is compliant, or improvement plans to preserve natural capital are ongoing. 
    See point above "Implement responsible sourcing in our supply chain" mentioning the number of audits performed by North American purchasing teams. 
    Provide meaningful and accurate environmental information and dialogue The Nestlé Policy on Environmental Sustainability

    Nestlé Brand and Creating Shared Value Communications Standard
    By 2016 – Fact-based environmental information will be accessible to consumers in all countries, enabling them to make informed choices and improve their own environmental impacts.  The 2014-2015 CSV Report is providing Nestlé in Canada environmental information and shows the different plans in place. 

    Notes:

    Important Water Aras are water-related areas of a catchment that are legally protected or under a conservation agreement which, if impaired or lost, could adversely impact the environmental, social, cultural or economic benefits derived from the catchment in a significant or disproportionate manner.

  • Commitment How Objective Status in Canada
    Ensure that all employees and stakeholders can easily report possible compliance violations
    Nestlé Supplier Code

    Nestlé Code of Business Conduct

    Anti-Corruption Policy

    Nestlé Corporate Business Principles
    By 2015 – The Nestlé Integrity Reporting System (Internal Grievance mechanism) or equivalent will be operational in 100% of Nestlé Markets and information made available to employees outlining the steps taken by the company to manage concerns and complaints.

    By 2015 – Scale up our communication about the external grievance system ‘Tell us’ to 5000 suppliers and to 1000 downstream business partners (i.e. distributors) of Nestlé Nutrition products, as well as in first phase countries identified by the company.

    By 2016 – Reinforce awareness of the existence of confidential reporting lines across the organisation.

    By 2016 – Continue to scale up the communication about ‘Tell us’ to suppliers and downstream business partners  as well as to second phase countries (additional 20 countries).
    In late 2015 we launched the following mandatory eLearning modules to all salaried employees:
    - Data Privacy
    - We Make Nestlé Credible –  Code of Business Conduct

    In addition, an e-Learning module on "We Make Nestlé" – Corporate Business Principles Awareness is also existing.
    Work against corruption and bribery
    Nestlé Corporate Business Principles

    Nestlé Code of Business Conduct
    By 2015 – Reinforce the Anti-Corruption Program and communicate it to all markets and businesses. Roll out a new compliance e-Learning to ensure employees understand what is expected of them.

    By 2016 – Adoption of local Anti-Corruption Policy implementation procedures in those markets and businesses where there is a need for further reinforcement.

    By 2017 – All employees with computers to complete the compliance e-Learning.
    e-Learning on Code of Business Conduct has been made mandatory in to all salaried employees in late 2015.
    Ensure all Nestlé employees are covered by a certified Safety and Health Management System
    Extend the scope of existing management systems to ensure all employee populations are covered, including manufacturing, supply chain, R&D, office and sales staff.
     
    Use third party auditors to verify implementation and certify systems to OHSAS 18001.
    By end 2016 – Ensure that robust safety and health management systems are in place and certified to OHSAS 18001:2007, covering all Nestlé employee populations so there is a uniform level of safety and health protection across all businesses.
    Certification of our North York, Toronto Sterling Road, Brampton and London office to OHSAS 18001 health and safety standards.
    Enhance gender balance in our workforce
    Nestlé Management and Leadership Principles 

    Nestlé Business Principles
    By 2018 – Be a gender-balanced company by creating the enabling conditions in our work environment to achieve annual increases in the percentage of women managers and senior leaders (market management members and key roles at the Centre).
    We’re committed to continuing to be a gender balanced company by continually enhancing the enabling conditions in our work environment. 
    Roll out the Global Youth Initiative across all our operations  Enhance direct recruitment

    Strengthen apprenticeship and traineeship  
    in all European markets

    Nestlé needs YOUth program

    Alliance for YOUth
    By 2016 – Nestlé will offer 10,000 job opportunities and 10,000 apprenticeships/traineeships to young people below 30 years of age in Europe, to help tackle unemployment in this age group.          

    By 2018 – Nestlé will offer 24,000 job opportunities, and 7000 apprenticeship, internship/traineeship positions across the Americas.

    Nestlé Canada's Youth Initiative launched in September 2015. The initiative will offer 5,000 young Canadians the opportunity to develop their professional skills, increase their employability and expand their network.

    Nestlé is committed to increase internships/traineeships opportunities by 25%  over three years. 
    Provide training on Corporate Business Principles, Nutrition, and Environmental Sustainability NQ (Nutrition Quotient) training program; Nutrition, Health and Wellness Roadmap;
    United for Healthier Kids.

    The Nestlé Policy on Environmental Sustainability

    CSV integral to global training and development programs - component was achieved in 2014
    By 2015 – We aim to have all Nestlé employees trained at least once on the  Nutrition Quotient (NQ) Foundation Module. 

    By 2016 - We will embed Nutrition Quotient (NQ) training into the new employee orientation program at all of our work sites.

    By 2016
    – Environmental awareness training will be run in all countries. 

    By 2017 – Nestlé Corporate Business Principles are fully embedded in all courses at our international training centre and e-Learning made available to all employees.
    To ensure a widespread access of this training from office to factory employees, this nutrition training was deployed through either an interactive e-learning module or 25 minute nutrition education video at our factories. 

    End of 2015, 95% of Nestle Canada's employees trained. Remaining 5% will be achieved in the first half of 2016 with additional NQ sessions in our factories and completion of e-learning at Nespresso.