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May 05, 2020

Our Response to COVID-19

OUR RESPONSE TO CORONAVIRUS

We are in unchartered territory and as COVID-19 rapidly evolves, we all continue to act swiftly to slow down its pace in Canada. At Nestlé, we are working hard to navigate these uncertain times, and as a food and beverage company, our work has never been more important than it is right now as we play a critical role in delivering the products that Canadians depend on.

At Nestlé Canada, the health and safety of our employees, our consumers and our partners has always been our highest priority and never more so than during this challenging time.

As individuals and as a company we have adjusted our routines and ways of operating:

  • We have a flexible Work from Home policy and over the last few weeks, our office employees have moved to home-based work
  • Our KIT KAT CHOCOLATORY and Nespresso boutiques have closed temporarily; while product sales continue online
  • In addition to our normal strict standards, we have taken significant measures to enhance the safety & hygiene across all our operations - including our factories, offices and distribution centres - to help protect our employees and have applied social distancing across all our facilities, production lines and distribution centres
  • We are working  with  our  supply  chain,  distribution  and  retail  partners to meet demand for our products
  • The health and safety of our employees is our top priority and any employee who is feeling unwell is directed to stay home
  • We are not allowing any visitors at our factories 

 

OUR PEOPLE

We want to thank and acknowledge all of our dedicated employees who are the heart of our organization, and work tirelessly to ensure that our products continue to be available to Canadians. Our teams have come together with speed and agility to ensure measures are in place to enhance the safety and wellness in all our operations and manufacturing practices, and we could not be more proud.

As a testament to their continuous dedication and outstanding service, we recently announced that we are providing additional financial support (a temporary increase of $3/hour) to all employees located in our factories and distribution centres, retroactive to March 16, 2020. Salaried employees in our factories who cannot work from home will receive a bonus as well. Additionally, in the event of any temporary shutdown related to COVID-19, up to twelve weeks' full pay will be provided for all hourly and salaried staff affected by the shutdown. Employees in our retail operations which have been temporarily closed, will also receive full pay up to twelve weeks. For more information, please refer to our press release

Despite the uncertainty that rests in our near future, please know that we remain dedicated to making the food and beverages that Canadians need and are working closely with our retail partners to ensure that products are available on store shelves.  

SUPPORTING OUR COMMUNITIES

In challenging times such as these, we understand that our communities need our help more than ever. At Nestlé Canada, we are proud to be supporting our charitable partners, Food Banks Canada, the Canadian Red Cross and Kids Help Phone with product and/or monetary donations:

Food banks are on the front lines doing critical work ensuring that the most vulnerable Canadians receive access to food. They are facing funding shortages and a loss of volunteers that they desperately rely on due to social distancing guidelines. That is why, we are proud to donate over $2 million in food donations to Food Banks Canada – an organization that has seen a significant increase in demand from millions of vulnerable families. Our contribution includes much-needed items such as bottled water, baby/infant food and pet food to support local shelters. For more information, please refer to our press release here.

CDN Red Cross

In addition, as part of a larger global initiative with the International Federation of the Red Cross organization, Nestlé Canada is also pleased to be donating $150,000 to the Canadian Red Cross to support its response to COVID-19. These initiatives include:

  • Distribution of emergency supplies such as cots, blankets and hygiene kits as requested by local authorities, in response to COVID-19 as well as future emergencies including floods and wildfires;
  • Support for Red Cross personnel providing comfort and care for Canadians; and
  • Support with call centres to help people through the uncertainty by providing well-being support, key information, and referrals to available community services.

Nestlé Canada has been a long-standing partner of Kids Help Phone, Canada’s only 24/7, national support service for young people. As a Founding Partner of Kids Help Phone, Nestlé Canada has increased financial support to enhance the charity’s capabilities to respond to the increased volume of calls, texts and emails from vulnerable youth who are experiencing anxiety, isolation and fear with this new, uncertain world. In addition, Nestlé continues to be able to respond to various requests for product from local healthcare and emergency services to support front line workers. 

We ask you to join us in helping our community and consider making a donation to Food Banks Canada, the Canadian Red Cross and Kids Help Phone.

In addition:

Nestlé continues to be able to respond to various product requests and has donated over 5,000 cases of water to local foodbanks and homeless shelters with additional food and water donations to various healthcare and emergency services to support our frontline workers.

Nestlé Professional has been lending support to our community to get products to the United Way to help with food provision at their locations that continue to provide meal service. Nestlé Professional has also helped Torontonians by donating products to “Bringing Toronto back to its feet,” an MLSE initiative that prepares and delivers meals to hospitals and shelters across the GTA.

During this crisis, Nestlé Purina PetCare Canada continues to support pets and the people who love them, dedicating resources to shelters and rescues across the country. To date, Nestlé Purina PetCare Canada has donated more than 200,000 meals to shelter and rescue pets in need to ensure animals waiting for their forever homes are well fed.

Nestlé’s mission has not changed: we remain dedicated to enhancing quality of life and contributing to a healthier future, for individuals and families, for our thriving and resilient communities, and for our planet. In these times of need, we will prioritize supporting and caring for those who need it most.

We will update this page as the situation develops.

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