Privacy

Questions and answers about Nestlé's policies on privacy

 

Thank you for visiting this Web site. We hope you enjoy learning more about Nestlé and our products.

Nestlé respects your right to privacy in the on-line world when you use our Web sites and communicate electronically with us. We put in place all necessary measures and do our best to keep secure any personal information you give us. We try at all times to comply with your local personal data protection and privacy laws.

This Privacy Policy sets out the data Processing practices carried out by Nestlé in the use of the Internet and any other electronic communications networks.

It is fundamentally important that you are informed that Nestlé Canada Inc. is the Data Controller (please see Question 18 of this Notice) of your personal information. This basically means that we are responsible for it. The principles set out in this Privacy Notice apply to all Data Controllers in the Nestlé Group.

We asked ourselves a number of key questions that we believe you would like answered about the personal information that you submit to Nestlé. These answers will inform you of your rights relating to your personal information and the measures that Nestlé takes to maintain the privacy and security of this personal information. We trust you find this information helpful.

If you have any requests concerning your personal information please print the Request to Access Personal Information form and mail it to the address at the bottom of the form.  For any other queries with regard to our policy practices please contact Nestlé at privacy.inquiry@ca.nestle.com.

Q. 1 What personal information does Nestlé collect through this Web site and how does Nestlé collect it?
Q. 2 How does Nestlé keep your personal information secure?
Q. 3 What purposes does Nestlé use your personal information for?
Q. 4 Who does the Nestlé Group disclose your personal information to and why?
Q. 5 How can you see, check, change or delete the personal information you send to us?
Q. 6 What countries will your personal information be sent to and why?
Q. 7 COOKIES ("Tracking Technology") - How and why does Nestlé use them?
Q. 8 E Marketing - What is SPAMMING and what is Nestlé's position on SPAM e-mails?
Q. 9 For how long does Nestlé keep your personal information?
Q. 10 What is Nestlé's policy on children using and communicating with our websites?
Q. 11 Does Nestlé link to other non-Nestlé websites and what happens to my personal information when this linking happens?
Q. 12 What happens to my personal information when I e-mail a Nestlé web page to someone else?
Q. 13 What happens to my personal information if I participate in an on-line survey from Nestlé through this Web site?
Q. 14 What is One-Time Registration?
Q. 15 Can Nestlé change the terms of this Privacy Notice?
Q. 16 Which address [es] are available where I can contact Nestlé if I have other questions regarding my personal information.
Q. 17 Which specific terms with legal definitions are used in this Nestlé Privacy Notice?
Q. 18 IMPORTANT - Why do I have to accept the terms of this Privacy Notice?

Q. 1 What personal information does Nestlé collect through this Web site and how does Nestlé collect it?

A. We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies; connection and system information.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Nestlé developments that you are interested in.

You may want to develop your career with Nestlé and apply for job vacancies by posting your CV on our on-line recruitment sites.

You can be confident that Nestlé takes all necessary measures to keep any personal information you send to us private and secure.

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Q. 2 How does Nestlé keep your personal information secure?

A. Nestlé takes all necessary measures to keep your personal information private and secure. Only authorized Nestlé Group staff, Third Party (Non Nestlé Group) companies (i.e. service providers) staff or our business partners' authorized staff (who have contractually agreed to keep all information secure) have access to your personal information. All Nestlé staff are required to adhere to the Nestlé Group Privacy Policy and all relevant third-party employees have signed privacy and non-disclosure agreements. In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Nestlé maintains a secure IT environment and has the appropriate measures in place to prevent unauthorized access (i.e. hacking).

Please see Question 4 - Who does the Nestlé Group disclose your personal information to and why?

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Q. 3 What purposes does Nestlé use your personal information for?

A. Your personal information will be used only for the purposes for which you provided it to Nestlé. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.

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Q. 4 Who does the Nestlé Group disclose your personal information to and why?

A. Nestlé will never share your personal information with any Third Party (Non Nestlé Group) business organization that intends to use it for direct marketing purposes unless you have given us specific permission to do this.

For Nestlé's policy on: (i) direct marketing by e-mail; (ii) your right to ask Nestlé at any time NOT to contact you by way of direct e-mail marketing; and (iii) also your right to delete your personal information from our systems - please see Questions 8 & 5 respectively.

Nestlé may share your personal information with other companies within the Nestlé Group of companies. Nestlé may also share your personal information with Third Parties outside the Nestlé Group but only in the strictly limited circumstances set out below:

  • We may supply your personal information to Third Parties (such as our internet service providers) who help us administer this Web site. Some of these business partners may be located outside the country where you accessed this Web site. Our main service provider for web hosting is in the United States. Please see Question 6 - "Which countries will your personal information be sent to and why?" These Third Parties must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
  • We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Nestlé Group or its customers and the public.
  • We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Nestlé business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Nestlé complies with the applicable local laws.

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Q. 5 How can you see, check, change or delete the Personal Information you send to us?

A. You have the right to ask us to provide you with all the information we store on you. You may also have your personal information deleted, corrected or revised by sending an e-mail to privacy.enquiry@ca.nestle.com, by telephone at 1 800 387-4636 (from 9-5 Eastern time, Monday to Friday) or by mail to the attention of Privacy Officer/Legal Department at Nestlé Canada Inc., 25 Sheppard Avenue West, North York, Ontario, M2N 6S8.

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Q. 6 Which countries will your personal information be sent to and why?

A. Nestlé Canada Inc. is part of the Nestlé global company. The server that makes this Web site available is located outside the country from which you have accessed this Web site. Our main hosting provider for most Nestlé Web sites is based in the United States. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

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Q. 7 COOKIES ("Tracking Technology") - How and why does Nestlé use them?

A. Nestlé does make use of tracking technology ('Cookies') to gather such personal information as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this Web site. Cookies help us tailor this website to your personal needs.

Nestlé makes use of third party cookies which are set by third parties for different services (for example, website analytics or advertising). 

Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled the information contained in the cookies is no longer available to Nestlé.

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of this website if you do so. See your browser "help" button for how you can do this. You do not need to have cookies on to use or navigate through many parts of this and other Nestlé Web sites. Remember that if you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

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Q. 8 E Marketing - What is SPAMMING and what is Nestlé's position on SPAM e-mails?

A. Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

Nestlé does NOT send SPAM e-mails. Nestlé itself uses an anti-SPAM tool to protect our employees from SPAMMING. Sending e-mails without consent is illegal in many countries. Nestlé will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.

Also, Nestlé does not share your personal information with any Third Party (non-Nestlé Group) companies who will use your personal information for SPAM mails.

Nestlé Web sites give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nestlé will give you the opportunity at any time to stop receiving marketing e-mails.

If for some reason you believe you have received SPAM e-mail from a Nestlé Group company please inform us immediately at the address given.

There have been cases of emails sent to individuals or organizations falsely purporting to be from Nestlé or a partner organization of Nestlé. These are scam emails, and will sometimes ask you for information such as a password or user ID and even sums of money in return for more money or other benefits, such as winning a Nestlé competition or promotion in return.

These emails sometimes look quite convincing, with a Nestlé or Nestlé brand logo, or coming from an email address that looks as if it could be from Nestlé.

In any case, these emails are false and are not at all associated with Nestlé itself or any partner organizations; therefore we strongly suggest that you make sure of the authenticity of such mails (or any other communication) before sending any reply. Nestlé further strongly suggests that you do not send money or any other information; it is simply not Nestlé policy to ask for money or other information in return for winnings, prizes, job interviews or any sort of registration.

If you are worried about an email that you have received, please mail us at webmaster@nestle.com to help us to become aware of those incidents and take action against these people. You may also inform or ask your internet service provider for advice or help.

For address details please see Question 5 - How can you see, check, change or delete the Personal Information you send to us?

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Q. 9 For how long does Nestlé keep your personal information?

A. Nestlé may store the personal information that you send to us via this website in its databases such as its Customer Relationship Marketing database. Your personal information will be kept by the Nestlé Group only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using this Web site. After this period, your personal information will be deleted from all systems in the Nestlé Group.

We remind you that you have a right to have your personal information deleted at any time. Please see Question 5 - How can you see, check, change or delete the Personal Information you send to us (above)?

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Q. 10 What is Nestlé's policy on children using and communicating with our websites?

A. We believe that it is highly important to protect the privacy of children on-line and encourage parents or guardians to spend time on-line with their children to participate in and monitor their e-activities.

We do not intentionally collect personal information from children under the age of 13 except on some of our children's Web sites. On these Web sites, we will collect such personal information in accordance with all local laws and regulations applicable to the privacy rights of children. If parents or guardians provide consent for the child to submit personal information, we will ask children only for the personal information necessary to participate in the program for which the child is registering.

Children specific Web sites

Special note to Children under the age of 16

If you are under the age of 16, we advise that you speak with your parent or guardian BEFORE giving your personal information to Nestlé Web sites. If you are not sure you understand something in this section, you should ask your parent or guardian for their help.

Special note to Parents of Children under the age of 16

We recommend that parents/guardians regularly check and monitor their children's use of e-mail and other on-line activities. Please make sure that your child does not give us personally identifiable information on-line without asking your permission.

All visitors under the age of 16 will be asked to supply a parent or guardian's e-mail address. This is so that we can forward to parents or guardians a copy of every e-mail we are requested to send to children.

You can, at any point of time, check your child's personal information and have it changed or deleted on-line. Alternatively, you can also ask us to delete any of your child's information by sending us a deletion request form by e-mail/postal mail/ fax to the address given in contact details set out in Question 5 - How can you see, check, change or delete the personal information you send to us?

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Q. 11 Does Nestlé link to other non-Nestlé Web sites and what happens to my personal information when this linking happens?

A. Nestlé links to other Web sites to offer you an opportunity to review connected and interesting information related to Nestlé. These Third Party (non-Nestlé Group) Web sites are outside of our control and are not covered by this Privacy Notice. If you access other Web sites using the links provided, the operators of these Web sites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these Third Party Web sites before you submit any personal information. Nestlé tries, as far as we can, to ensure that all non-Nestlé linked Web sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Parties.

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Q. 12 What happens to my personal information when I e-mail a Nestlé web page to someone else?

A. Some of our Web sites may provide you with the opportunity to e-mail a web page address to another person. For this feature to work, we may need to collect your e-mail address and/or the e-mail addresses of those you send the web page to. E-mail addresses collected in this way are not used for any purpose other than to fulfill your request.

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Q. 13 What happens to my personal information if I participate in an on-line survey from Nestlé through this Web site?

A. From time to time, we may ask our Web site visitors to answer survey questions. Surveys generally will relate to the content of the Web site, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Nestlé internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.

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Q. 14 What is One-Time Registration?

A. In order to make the registration process easier, we use a one-time registration tool across many Nestlé Web sites. With this tool, when you register with our Web site, this information can be automatically made available to you for registration at other Nestlé Web site(s). Your personal information remains protected and we always ask for your express consent or "Opt-In" to receive information from Nestlé Web site(s) before you are added to any mailing list.

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Q. 15 Can Nestlé change the terms of this Privacy Notice?

A. Nestlé will occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Notice regularly to see the changes and how these may affect you.

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Q. 16 How can I contact Nestlé if I have other questions regarding my personal information?

A. There are 3 ways to contact us about your personal information:

  • by e-mail to privacy.enquiry@ca.nestle.com
  • by telephone at 1 800 387-4636 (from 9 a.m. to 5 p.m. Eastern time, Monday to Friday)
  • by mail to the attention of Privacy Officer/Legal Department at Nestlé Canada Inc., 25 Sheppard Avenue West, North York, Ontario, M2N 6S8.

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Q. 17 Which terms have specific legal meanings in this Nestlé Privacy Notice (they are highlighted for your ease of use with Capital Letters excepting personal information simply because it is mentioned so often!)?

A. Personal Information can also be known as Personal Data and means any information relating to you as a natural person that is capable of directly identifying you. (On Web sites this is typically at least your e-mail address). This may include, but is not limited to, your name, address, home telephone number, age and consumer preference information.

Processing of Personal Information means any operation or set of operations which is performed upon your personal information whether or not by automatic means including collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. effectively any activity that Nestlé performs on or with the personal information that you send us).

"Data Controller" is the organization alone or jointly that determines the purposes and means of the Processing of your personal information (i.e. the Nestlé entity operating this Web site and collecting your personal information), which here is Nestlé Canada Inc.

"Third Parties" for the purposes of this Privacy Notice means any company not under control of Nestlé S.A through either direct or indirect ownership.

"Nestlé" and "Nestlé Group" in this Privacy Notice all refer to Nestlé Canada Inc. and all companies in which Nestlé S.A. of Vevey, Switzerland, has control through either direct or indirect ownership) as appropriate to the context.

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Q. 18 IMPORTANT - Why do I have to accept the terms of this Privacy Notice?

A. Nestlé Canada Inc. is part of a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.

This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this Web site and to send your personal information to Nestlé or not.

Therefore, by browsing this Web site and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.

If you have any questions regarding this Privacy Notice please contact Nestlé at the address given under Question 5 and we will be pleased to assist you with any additional questions you may have.

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TORONTO, October 2009
Copyright © Société des Produits Nestlé S.A. 2005